Privacy policy

Privacy Policy

DivineWellnessPlus
Effective Date: May 30, 2026

1. Introduction — Your Privacy Matters to Us

We're not a faceless corporation. We're a small team in Statesboro, Georgia, trying to build something meaningful — and we know that trust is earned, not given. This Privacy Policy explains what information we collect, why we collect it, and how we protect it. It's written in plain language because we believe you deserve to understand what happens with your data without needing a law degree.

By using our website, you're trusting us with information about yourself. We don't take that lightly.

2. What We Mean By These Words

Just so we're on the same page:

  • We / Us / Our: DivineWellnessPlus, the team behind this website
  • You: The person visiting our site, browsing our products, or making a purchase
  • Service: Our website and everything we offer through it
  • Personal Information: Anything that can identify you — your name, email, address, phone number, etc.
  • Cookies: Small files that help us remember things like what's in your cart or how you found us

3. What Information We Collect

We only collect what we need to serve you well. Here's what that looks like:

When you browse our site:

  • General usage data (pages visited, time spent) to help us understand what's working

When you create an account:

  • Name, email, and password so you can log in and track orders

When you place an order:

  • Name, email, phone number, shipping address, and billing address
  • Payment information (processed securely through Shopify — we never store your full card details)

When you sign up for our newsletter:

  • Just your email address. We send wellness tips, recovery insights, and early access to new products. You can unsubscribe anytime.

When you fill out a form or survey:

  • Whatever you choose to share with us. We use this to improve our products and your experience.

4. How We Use Your Information

Every piece of information we collect has a purpose. Here's what we actually do with it:

  • To make your experience better: Remember your preferences, keep your cart intact, and show you products relevant to your interests
  • To process your orders: Get your massage chair or cold plunge to your door accurately and on time
  • To help you when you need it: Respond to questions, troubleshoot issues, or follow up on a return
  • To keep you in the loop: Send order confirmations, shipping updates, and occasional emails about new products or wellness content (only if you want them)
  • To improve our store: Understand what products resonate and how we can serve you better

We don't sell your information. We don't rent it. We don't trade it like a baseball card. Your data is yours.

5. Information from Third Parties

Sometimes we get information from other sources to help us serve you better:

  • Social media: If you interact with us on Instagram, Facebook, or other platforms, you might share information through those channels. You control what's public there.
  • Fraud prevention: We may receive automated alerts from trusted security services to protect against fraudulent transactions. This helps keep both of us safe.
  • Publicly available information: We may collect information that you've made public on social media or other platforms.

6. Who We Share Information With

We keep your information close. But in a few specific cases, we need to share it with trusted partners:

  • Shipping carriers: So they can deliver your order to the right door
  • Payment processors: So your transaction is secure and seamless (we use Shopify Payments)
  • Our hosting and platform providers: So the website actually works when you visit it
  • Legal requirements: If we're required by law to share information, we will comply — but we'll push back if the request is unreasonable

Every partner we work with is bound by confidentiality agreements. They can only use your information for the specific purpose we hired them for.

7. Cookies and Tracking

We use cookies to make your experience smoother. They help us:

  • Remember what's in your cart between visits
  • Keep you logged in if you want to stay logged in
  • Understand how people find and use our site so we can improve it

You can disable cookies in your browser settings anytime. Just know that some features (like keeping items in your cart) might not work as smoothly.

8. How We Protect Your Data

We take security seriously. Here's what we do:

  • SSL encryption: All sensitive information is transmitted securely
  • Encrypted payments: Your payment details are encrypted and processed through Shopify's secure systems. We never store your full credit card number on our servers.
  • Access controls: Only authorized team members can access customer information, and only when they need it to do their job
  • Regular monitoring: We keep an eye on our systems for any unusual activity

That said, nothing on the internet is 100% bulletproof. We work hard to stay ahead of threats, but we can't guarantee absolute security. What we can guarantee is that we'll act quickly and transparently if something ever goes wrong.

9. How Long We Keep Your Information

We keep your information only as long as we need it to serve you or comply with legal requirements. If you delete your account, we'll remove your personal information from our active systems within a reasonable timeframe. Some data may be retained in backups for a limited period, but it's not accessible for regular use.

10. Your Rights

Depending on where you live, you may have rights over your personal information:

  • Access: Request a copy of what we have about you
  • Correction: Ask us to fix anything that's inaccurate
  • Deletion: Request that we delete your information (we'll comply unless we have a legal reason to keep it)
  • Restriction: Ask us to limit how we use your information
  • Portability: Request that we transfer your data to another service

To exercise any of these rights, email us at support@divinewellnessplus.com. We'll respond promptly and work with you to resolve your request.

11. Children's Privacy

Our products and services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll remove it.

12. International Data Transfers

Our website is hosted in the United States. If you're visiting from outside the U.S., your information may be transferred to and processed on servers located here. By using our site, you consent to this transfer. We comply with applicable data protection laws to the best of our ability.

13. Links to Other Websites

Sometimes we link to third-party websites — manufacturers, wellness resources, or articles we think you'll find useful. We're not responsible for the privacy practices of those sites. We encourage you to read their policies before sharing any information with them.

14. Changes to This Policy

As we grow, this policy may evolve. If we make significant changes, we'll post the updated version here with a new effective date. Your continued use of the site means you're okay with the updated terms. If we ever make a change that fundamentally alters how we handle your data, we'll make sure you know about it.

15. Questions? Talk to Us.

Privacy can feel overwhelming. If anything here is unclear, or if you just want to know more about how we handle your information, reach out. We're real people, and we actually read and respond to every message.

Email: support@divinewellnessplus.com
Phone: (844) 576-7887
Hours: Monday to Friday, 9 AM to 5 PM EST

DivineWellnessPlus
Statesboro, GA
Built on trust. Designed for recovery.