Return and Refund Policy

Return and Refund Policy

DivineWellnessPlus
Effective Date: May 30, 2026

1. Overview — Let's Talk About What Happens If Things Aren't Perfect

We built DivineWellnessPlus because we believe recovery is personal. The products you choose are investments in how you feel, how you sleep, and how you show up in your life. So if something arrives damaged, defective, or simply isn't the right fit for your space — we want to know, and we want to make it right.

This policy outlines exactly how returns and refunds work, in plain language, with no surprises.

At a glance:

  • Region: United States
  • Return window: 30 days from delivery
  • Damage reporting: Please tell us within 48 hours of delivery so we can act fast
  • Return eligibility: We accept returns for both defective and non-defective items, as long as they meet the conditions below
  • Return shipping: We'll provide a prepaid label for approved returns. You won't be left figuring out logistics alone.
  • Restocking fee: 25% for non-defective returns. Exchanges for the same item are fee-free.

We know that returning a massage chair or a cold plunge isn't like mailing back a pair of shoes. These are big, meaningful purchases. We treat them — and you — with that in mind.

2. How to Reach Us

Your first step is always a conversation with us. No tickets, no chatbots, no runaround.

Email: support@divinewellnessplus.com
Phone: (844) 576-7887
Hours: Monday to Friday, 9 AM to 5 PM EST

If you reach out after hours, leave a message or send an email. We respond to every single one.

3. When You Can Return Something

Life happens. Maybe the cold plunge doesn't fit your space the way you imagined. Maybe the massage chair arrived with a scuff. Whatever the reason, here's when we can accept a return:

  • The item arrived damaged, defective, or not what you ordered
  • You want to return a new, unused item within the 30-day window
  • You reported any damage or issue within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is in new, unused condition with all original packaging and accessories included

Important: Items must be unused. Products that have been installed or used cannot be returned unless they were defective upon arrival. We can't resell a used massage chair, and we wouldn't want to receive one either.

4. Damaged or Incorrect Items — Tell Us Right Away

If your order shows up looking like it went through a war zone, or if you unboxed a completely different product than what you ordered, here's what to do:

Contact us within 48 hours of delivery. Include:

  • Your order number
  • Clear photos of the damage or issue
  • A brief description of what happened

We'll review everything, and if approved, we'll send you a prepaid return label and instructions. You won't pay for return shipping when the issue is on us.

5. Return Shipping and Fees

For approved returns, we provide a prepaid shipping label. Please use it — it helps us track your return and makes sure it gets back to the right place. Ship the item back within 7 days after we approve your return.

Restocking fee: All non-defective returns are subject to a 25% restocking fee based on the product price. This will be deducted from your refund. If you're exchanging for the same item in a different color or configuration, no restocking fee applies.

If you send something back without using our provided label, we may not be able to reimburse you for shipping costs. Let's keep it simple — use the label we send you.

6. Refunds and Replacements

Once we receive and inspect your returned item, we'll confirm whether a refund or replacement makes the most sense.

  • Refunds go back to your original payment method within 7 business days after approval
  • Replacements ship out once we receive and approve your returned item
  • If you prefer a replacement over a refund, just let us know — we're happy to do that instead

We'll keep you updated throughout the process so you're never left wondering where things stand.

7. Exchanges

We accept exchanges for both defective and non-defective products, as long as they meet the same return conditions. Once we receive your returned item and approve it, we'll ship your replacement.

Not sure if an exchange is the right call? Talk to us. We'll help you figure out what works best for your situation.

8. What We Can't Accept Back

There are a few things we simply can't resell or return to our suppliers:

  • Items reported damaged after 48 hours from delivery
  • Items damaged due to misuse, improper installation, or neglect
  • Personalized, custom-made, or perishable goods
  • Intimate or sanitary products (unless sealed and unused)
  • Gift cards and digital items

If you're unsure whether your item qualifies, just ask us. We'd rather talk it through upfront than disappoint you later.

9. Order Cancellations

  • Before shipment: Cancel anytime for a full refund, no questions asked
  • After shipment: We can't cancel orders that have already left our warehouse, but you can initiate a return using the process above once the item arrives

If your order is already in transit and you change your mind, you can refuse delivery or return it unopened for a refund per this policy.

10. Your Legal Rights

This policy is here to make things clear and easy, but it doesn't override your rights under U.S. consumer protection law. If anything here conflicts with what you're legally entitled to, the law wins. We respect that.

11. Changes to This Policy

We may update this policy from time to time as our business grows and evolves. Any changes take effect as soon as we post them here.

By purchasing from DivineWellnessPlus, you agree to this Return and Refund Policy. And more importantly, you agree to let us take care of you if something goes wrong. That's the part we care about most.

DivineWellnessPlus
support@divinewellnessplus.com
(844) 576-7887