Shipping policy
Shipping Policy
DivineWellnessPlus
Effective Date: May 30, 2026
1. Introduction — Getting Your Recovery Tools to You
You've made an investment in how you feel. The last thing we want is for you to be left wondering where your massage chair or cold plunge is. This policy explains exactly how we ship, how long it takes, and what happens if something goes sideways in transit.
The short version:
- Shipping method: Standard Shipping
- Cost: Free on most orders within the Continental U.S. (Alaska and Hawaii excluded)
- Handling time: 1 to 3 business days
- Transit time: 5 to 8 business days
- Total delivery time: 6 to 11 business days from when you order
- Tracking: Included on every order
2. Where We Ship
United States
We ship to addresses within the United States. Right now, that means the continental U.S. — free shipping applies here.
What we can't do yet
- We don't ship to P.O. boxes that can't accept carrier deliveries
- We don't ship internationally yet (but we're working on it)
- Alaska and Hawaii aren't covered by our free shipping offer right now
Looking ahead
We plan to expand shipping options as we grow. When that happens, this page will be the first to know.
3. What Shipping Costs
Standard shipping is free on most orders within the Continental U.S. That's it. No hidden fees, no surprise charges at checkout.
The only time you might pay for shipping is if:
- You're in Alaska or Hawaii
- A specific product page notes special shipping requirements
- You've requested expedited shipping (if available)
Sales tax, if applicable, is calculated and shown clearly at checkout. We don't like surprises either.
4. How Long It Takes
Here's the honest timeline:
- Order processing: 1 to 3 business days (we pick, pack, and hand it to the carrier)
- Transit time: 5 to 8 business days (the carrier drives it to your door)
- Total: 6 to 11 business days from the moment you click "buy"
Business days are Monday through Friday, excluding major holidays. If a product page says something takes longer, that specific note overrides the general timeline above.
Massage chairs and cold plunges aren't small packages. They're big, heavy, and require careful handling. That takes time, and we'd rather do it right than do it fast.
5. Who Carries Your Order
We ship through trusted national carriers — USPS, UPS, FedEx, or similar — depending on your location, package size, and what makes the most sense for your specific order.
Tracking
Every single shipment includes tracking. You'll get an email with a tracking number and a link to follow your package's journey. Check it anytime. Refresh it obsessively. We've all been there.
Insurance
All shipments are insured against loss or damage. If something happens in transit, we've got your back. Contact us and we'll handle it.
6. Tracking Your Order
Once your order ships, you'll receive an email with:
- Your tracking number
- A link to track your package in real time
- An estimated delivery date
If you don't see the email within 3 business days of ordering, check your spam folder. Still nothing? Reach out — we'll figure it out.
7. When Something Goes Wrong in Transit
Delayed or lost packages
If your delivery hasn't arrived within the 6 to 11 business day window, contact us:
Email: support@divinewellnessplus.com
Phone: (844) 576-7887
We'll investigate, trace the package, and get you answers. If it's truly lost, we'll make it right — replacement or refund, your choice.
Marked delivered but you don't see it
Before you panic, try these steps:
- Double-check your shipping address on the order confirmation
- Check with neighbors or building management
- Look around your property — carriers sometimes hide packages to keep them safe
Still can't find it? Contact us and we'll initiate a trace. We'll work with the carrier to locate your package or get you a replacement.
Damaged packages
If your box looks like it went through a demolition derby:
- Take clear photos of the packaging AND the product inside
- Contact us within 7 days at support@divinewellnessplus.com
- Include your order number and a description of the damage
We'll arrange a replacement or refund. You won't pay for return shipping on damaged items — that's on us.
8. Missing Items
If your order arrives but something is missing, contact us within 7 days of delivery. Include:
- Your order number
- What item is missing
We'll send the missing item right away or issue a refund if it's no longer available. Mistakes happen, but we'll fix them fast.
9. Returns and Refunds
We accept returns within 30 days of delivery for most items. Products must be unused, undamaged, and in original packaging. Some items may not be returnable. See our full Return and Refund Policy for details.
- Return shipping: You pay for return shipping unless the item is defective or not as described
- Refund timing: Refunds are processed within 7 business days after we receive your returned item, sent back to your original payment method
10. Get Your Address Right
Please double-check your shipping address at checkout. We ship to exactly what you enter. If a package returns to us because of an address error, we'll contact you to arrange reshipment. Additional shipping fees may apply for reshipment due to incorrect addresses.
If you realize you made a mistake after ordering, contact us immediately. If the order hasn't shipped yet, we can fix it. If it has, we'll do our best to redirect it, but we can't always intercept a package in transit.
11. Talk to Us
Shipping questions? Delivery concerns? Just want to know if your massage chair is on the truck yet? We're here.
Email: support@divinewellnessplus.com
Phone: (844) 576-7887
Hours: Monday to Friday, 9 AM to 5 PM EST
12. Changes to This Policy
We may update this policy as our shipping network grows. Changes take effect when posted on this page. We'll always honor the terms that were in place when you placed your order.
Thank you for trusting us with your recovery journey. We'll make sure your products arrive safe, sound, and ready to help you feel better.
DivineWellnessPlus
Statesboro, GA
